Maybe you would like some ideas this year on words and ways to say them, that really acknowledge another person. When I want to say something wonderful, I usually start blubbering like a baby because, I start to seriously think about what someone means to me instead of taking them for granted. When I am coaching in a call center and the agent says, “Thank you for calling,” or “Thank you for being our customer,” I always want to thank the Agent for the good job and embellish it. Most agents find me a little on the corny side, but the wonderful thing is, they GET IT! If you are teaching Customer Manners, or Company Goals with Customer Affairs or Quality Care, it may be part of your responsibility to listen for how we express our thanks. I will LAMATIZE a couple of Thanksgiving expressions for you when you are the Coach, the Manager, or the Trainer. This will start you thinking about how to say “Thanks.”
- The Customer asked for something. The agent completed the job. Here is what you can say:
- L – This is what you heard…Agent did a nice job and thanked the customer for calling.
- A – Corey, you really helped that customer and you did it fast.
- M – When we teach etiquette we say the usual things, but you didn’t just say the usual things. You were kinder, you offered even more education if the customer […]