Contact Center Consciousness About MONEY – Make it EASY and Convenient for a better customer experience
CASH! WOW! I love that word, Cash. I love everything about it. Like MONEY in the Mail. Cash In and get your prize today! or Would you like Check or Cash? I’ll take CASH, Please.
Let’s have a better Consciousness about MONEY. We have an economy, we have goals, we have sales, we have up-selling and cross-selling, but do we have the Consciousness for Success where money is concerned?
The leadership, the trainers, and the coaches need to have a deep sense of “MONEY is a GOOD thing”. The Price is Right! Trainers and teachers cannot teach what they do not experience. Words don’t matter much. Words don’t teach, you have heard me say that before. Experience teaches. PERIOD. MIC DROP! OLD mother’s words about money doesn’t hold up. Learn this and your agents will be trained in how to give up the old story and apply the new one but IT’S UP TO YOU. So, what do you believe? Check yourself first.
Here is why it’s important in the Contact Center. People are always freaking out over money. Most of them learned the myths about money from their parents. Here are a couple of things they heard.
- Money is short.
- There is never enough money.
- Don’t carry cash, you may lose it.
- Money is the root of all evil. Now that’s just wrong. Maybe the LOVE of it is the root…
How about when you’re in the Contact Center, and your agents must talk about the purchase price, the value, […]