Industry-Pioneering Books on Call and Contact Center Training
The founders of McKee Consulting literally “Wrote the Book” on call and contact center training. For over 30 years, we have been delivering call and contact center LAMA training and The Positive Coach Approach to client teams with amazing results, including:
- Double-digit growth in KPIs
- Improved customer satisfaction and loyalty
- Increased customer retention with reduced complaints
- Increased employee satisfaction with reduced turn-over
Employees, customers and managers love LAMA training and The Positive Coach Approach… and we have the highest client retention rate in the industry to prove it!
Check out these great books for yourself and your team!