“Our cross sales for January were amazing – they all had a huge increase in their totals! Many of them doubled their totals from previous months. Now we just need to keep the momentum going.”
Godiva Chocolatier
“I felt at ease with this training. I picked up valuable techniques. McKee Consulting was also more than willing to hear other people’s point of view. I left feeling I could do this! The presentation was excellently paced, extremely organized and always demonstrated to be relevant. The role playing exercises were the most effective.”
Modern Postcard
“After your Positive Coach Approach Certification Training, I do feel confident that the Supervisors and Team Leaders can keep the momentum going that we’ve gained over the past 2 years with your Training and On-Going Coaching. If it’s okay with you, may we may reach out to you sometime in the near future for assistance with some of our scripts. I think we have a real opportunity to LAMATIZE some of them!”
High Point New Jersey
“I can’t remember when I have enjoyed learning something new so much! It was an enlightening experience and so much FUN! And you are absolutely right… it is simple but it isn’t always easy. Thanks again!”
CUNA Mutual
“Thank you for helping my team succeed This year. My business finished a record year with 31% growth year-over-year. This has never been done in the history of the training materials business. Our success towards the end of the year had a direct correlation with your LAMA training and Positive coaching. Thank you for an outstanding program and being a part of our success.”
Dupont Training




Our Clients Love the Double-Digit Results We Deliver!

For nearly 40 years, McKee Consulting has been delivering call and contact center LAMA training to client teams with amazing results, including:

  • Double-digit growth in KPIs
  • Improved customer satisfaction and loyalty
  • Increased customer retention with reduced complaints
  • Increased employee satisfaction with reduced turn-over

Employees, customers and managers love LAMA training… and we have the highest client retention rate in the industry to prove it!  We’ve worked with business leaders across a wide variety of industries.  See what our customers say in our case studies and testimonials!

Case Studies
Check out the double-digits results in our brief case studies from Aetna, E-Bay Enterprise, Discover Card, 21st Century Auto Insurance and Spokeo! more…

Our clients love LAMA training and have great things to say about the specific and tangible benefits realized by employees, customers and their company more…

Client List
We have worked with clients in industries including finance, insurance, online retail and services, consumer products, entertainment, technology and health care more…