“Our cross sales for January were amazing – they all had a huge increase in their totals! Many of them doubled their totals from previous months. Now we just need to keep the momentum going.”
Godiva Chocolatier
“I felt at ease with this training. I picked up valuable techniques. McKee Consulting was also more than willing to hear other people’s point of view. I left feeling I could do this! The presentation was excellently paced, extremely organized and always demonstrated to be relevant. The role playing exercises were the most effective.”
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MORE ABOUT McKEE

QUICK FIX FRIDAYS

:30 Minute Webinars that Cover the “Phonedamentals”

Hosted by Judy McKee or Sally Cordova on the 2nd and 4th Fridays of each month at 10am EST on GoToWebinar.  Both are master trainers, professional speakers and authors.

There is limited space on Go-to-Webinar!

Reserve Your Seat Now!
2nd Friday of Every Month
4th Friday of Every Month

Each session will give attendees a brief LAMA Lesson with action steps, on important topics that are top of mind for Team Leaders, Agents and CSRs:

MONTH TOPIC
January The LAMA Technique
February Love Your Customer (Customer Service)
March Wind Beneath Their Wings – Motivation
April Spring into Action with Sales
May Retention – Save the Sale!
June Up-Selling and Cross-Selling
July Train The Trainer
August Scripts and Words the Work
September Coaching – Motivate and Inspire Success
October Management Training – 3 Party Promise
November Thanksgiving / Customer Service
December The END Game – Goals Setting

Each session will:

  • Start at 10 AM Eastern Time
  • End at approximately 7:20 to 7:30
  • Will include 1 to 2 workbook pages with job aids and tips
  • Feature a qualified trainer who will teach these courses

There is limited space on Go-to-Webinar!

Reserve Your Seat Now!
2nd Friday of Every Month
4th Friday of Every Month

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