“Our cross sales for January were amazing – they all had a huge increase in their totals! Many of them doubled their totals from previous months. Now we just need to keep the momentum going.”
“I felt at ease with this training. I picked up valuable techniques. McKee Consulting was also more than willing to hear other people’s point of view. I left feeling I could do this! The presentation was excellently paced, extremely organized and always demonstrated to be relevant. The role playing exercises were the most effective.”
MORE ABOUT McKEE
QUICK FIX FRIDAYS
:30 Minute Webinars that Cover the “Phonedamentals”
Hosted by Judy McKee or Sally Cordova on the 2nd and 4th Fridays of each month at 10am EST on GoToWebinar. Both are master trainers, professional speakers and authors.
There is limited space on Go-to-Webinar!
Reserve Your Seat Now!
– 2nd Friday of Every Month
– 4th Friday of Every Month
Each session will give attendees a brief LAMA Lesson with action steps, on important topics that are top of mind for Team Leaders, Agents and CSRs:
| MONTH | TOPIC |
|---|---|
| January | The LAMA Technique |
| February | Love Your Customer (Customer Service) |
| March | Wind Beneath Their Wings – Motivation |
| April | Spring into Action with Sales |
| May | Retention – Save the Sale! |
| June | Up-Selling and Cross-Selling |
| July | Train The Trainer |
| August | Scripts and Words the Work |
| September | Coaching – Motivate and Inspire Success |
| October | Management Training – 3 Party Promise |
| November | Thanksgiving / Customer Service |
| December | The END Game – Goals Setting |
Each session will:
- Start at 10 AM Eastern Time
- End at approximately 7:20 to 7:30
- Will include 1 to 2 workbook pages with job aids and tips
- Feature a qualified trainer who will teach these courses
There is limited space on Go-to-Webinar!
Reserve Your Seat Now!
– 2nd Friday of Every Month
– 4th Friday of Every Month
