“Our cross sales for January were amazing – they all had a huge increase in their totals! Many of them doubled their totals from previous months. Now we just need to keep the momentum going.”
Godiva Chocolatier
“I felt at ease with this training. I picked up valuable techniques. McKee Consulting was also more than willing to hear other people’s point of view. I left feeling I could do this! The presentation was excellently paced, extremely organized and always demonstrated to be relevant. The role playing exercises were the most effective.”
Modern Postcard
“After your Positive Coach Approach Certification Training, I do feel confident that the Supervisors and Team Leaders can keep the momentum going that we’ve gained over the past 2 years with your Training and On-Going Coaching. If it’s okay with you, may we may reach out to you sometime in the near future for assistance with some of our scripts. I think we have a real opportunity to LAMATIZE some of them!”
High Point New Jersey
“I can’t remember when I have enjoyed learning something new so much! It was an enlightening experience and so much FUN! And you are absolutely right… it is simple but it isn’t always easy. Thanks again!”
CUNA Mutual
“Thank you for helping my team succeed This year. My business finished a record year with 31% growth year-over-year. This has never been done in the history of the training materials business. Our success towards the end of the year had a direct correlation with your LAMA training and Positive coaching. Thank you for an outstanding program and being a part of our success.”
Dupont Training



Great Webinars, News and Articles on Best Practices in the Industry!

As an international authority on call and contact center training, we want to provide you with the information and events you need to take your organization to a new level of success.  We host bi-monthly events and we update news and articles on a regular basis, so check back in often!

Quick Fix Fridays – :30 Minute Webinars
Hosted by Judy McKee or Sally Cordova on the 2nd and 4th Fridays of each month at 10am EST on GoToWebinar, each session will cover our training on “Phonedamentals” more…

News Blog
Our news blog regularly covers our point of view on call and contact center industry news, best practices and insights, to help you achieve your team goals more…

We have great articles by thought-leaders in the call and contact center industry, organized by date and subject matter on a wide variety of important topics more…