“I felt at ease with this training. I picked up valuable techniques. McKee Consulting was also more than willing to hear other people’s point of view. I left feeling I could do this! The presentation was excellently paced, extremely organized and always demonstrated to be relevant. The role playing exercises were the most effective.”
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Turning Your Contact Center into a Profit Center!

The fastest way to increase Customer Service profits is our LAMA “Seed the Sale” to:

  • Help your agents give up the fear of talking to customers about new products and services
  • Increase your profits on every call by up-selling or cross selling
  • Provide immediate and long-term results
  • Improve customer satisfaction and loyalty
  • Increase employee satisfaction and self-esteem

LAMA is a way to manage and guide conversation purposefully.  It will allow you to control every conversation without being pushy, greedy, urgent, or tricky.  With LAMA, everybody will WIN—The Customer, The Company, and the Customer Service Rep.

Bell Telephone used this program and had a 47% increase in sales… you can too.

LAMA Customer Service is a Fun Soft Selling Skill

We will get the buy-in and teach your team that:

  • It is good service to ask for a sale—really!
  • Serving the customer best may include a sales offer
  • You are not “Pushy” if your offer is appropriate to your customer
  • Customers don’t know what they don’t know—but you do!
  • Let the customer decide what is best for them

Customer Service Representatives can learn to offer a new product or service in a timely manner and not feel like they are pushy.  Using the LAMA Technique and a little bit of timing, every CSR can increase your sales dramatically.

Seeding the Sale can be the biggest and most popular way of introducing a new product or service.  We will teach a simple and non-aggressive way for the Customer Service Reps to turn your call center into a profit center.  Use our program to save time, money and energy.

We created it for Fortune 100 Companies and we can bring it you.  It works every time!

Customized to Your Needs and Situations

All courses are customized and include training workbooks as well as one-on-one coaching using The Positive Coach Approach method.  We will customize your Customer Service Sales Training to the exact situations your team faces every day.  Let us give you a program that will be loved by your agents, embraced by your customers… and will help you gain loyal customers for life!


Train The Trainer / Custom Licensed Training

All LAMA Training can be licensed and customized for the unique needs of your organization.  We can Train Your Trainers on:  Sales Training, Coach Training, Retention Training, Customer Service Training and Management Training.