The Three-Party Promise for a Three-Way Win!
For over 30 years, LAMA© has been a fun, interactive, experiential training that we have successfully shared with management to handle mission-critical conversations:
- Counseling and Conflict
- Feedback and Initiatives up and down the chain of command
- Coaching and Mentoring
- Lateral and interdepartmental management conversations
When those conversations are handled skillfully, then management will:
- Improve customer satisfaction and loyalty
- Increase employee satisfaction and self-esteem
- Achieve immediate and long-term results
LAMA is a way to manage and guide conversation purposefully. It will allow you to control every conversation so that everyone will WIN—The Customer, The Agent and The Company.
Leverage the LAMA technique to master these areas:
Management Training For a Three-Way Win
There are really three parties in any conversation: The Customer, The Agent and The Company. Any decision that is being discussed has to work for all three more…