Life-Changing Training That Your Customer Service Team Will Love!
For over 30 years, LAMA© has been a fun, interactive, experiential training that we have successfully shared with teams to:
- Provide exceptional Customer Service by being brilliant on the basics of communication!
- Control the path of the call and the conversation
- Make the call more efficient and effective while building the relationship with the customer
- Deliver double-digit growth in KPIs
- Improve customer satisfaction and loyalty
LAMA is a way to manage and guide conversation purposefully. It will allow you to control every conversation so that everyone will WIN—The Customer, The Company and The Customer Service Rep.
Leverage the LAMA technique to master these four areas of Customer Service Training and Coaching:
Customer Care & Etiquette Training
Your staff will understand how to care for your customers in a whole new way. The secret is to make your customers feel right and smart to do business with you. more…
Handling Upset Customers
Do your Customer Service Representatives fear customer problems and issues? Or… do they embrace the challenge of handling a difficult customer? In this fun. more…
Training Customer Service to Sell
The fastest way to turn your call center into a profit center is with our LAMA “Seed the Sale” technique, to leverage up-selling and cross-selling on every call. more…
On-Going Customer Service Coaching
To insure on-going success, coaching is vital. Coaching gets results that are immediate, long-lasting and constantly being improved upon for every representative. more…