“Our cross sales for January were amazing – they all had a huge increase in their totals! Many of them doubled their totals from previous months. Now we just need to keep the momentum going.”
Godiva Chocolatier
“I felt at ease with this training. I picked up valuable techniques. McKee Consulting was also more than willing to hear other people’s point of view. I left feeling I could do this! The presentation was excellently paced, extremely organized and always demonstrated to be relevant. The role playing exercises were the most effective.”
Modern Postcard
“After your Positive Coach Approach Certification Training, I do feel confident that the Supervisors and Team Leaders can keep the momentum going that we’ve gained over the past 2 years with your Training and On-Going Coaching. If it’s okay with you, may we may reach out to you sometime in the near future for assistance with some of our scripts. I think we have a real opportunity to LAMATIZE some of them!”
High Point New Jersey
“I can’t remember when I have enjoyed learning something new so much! It was an enlightening experience and so much FUN! And you are absolutely right… it is simple but it isn’t always easy. Thanks again!”
CUNA Mutual
“Thank you for helping my team succeed This year. My business finished a record year with 31% growth year-over-year. This has never been done in the history of the training materials business. Our success towards the end of the year had a direct correlation with your LAMA training and Positive coaching. Thank you for an outstanding program and being a part of our success.”
Dupont Training




Life-Changing Training That Your Customer Service Team Will Love!

For over 30 years, LAMA© has been a fun, interactive, experiential training that we have successfully shared with teams to:

  • Provide exceptional Customer Service by being brilliant on the basics of communication!
  • Control the path of the call and the conversation
  • Make the call more efficient and effective while building the relationship with the customer
  • Deliver double-digit growth in KPIs
  • Improve customer satisfaction and loyalty

LAMA is a way to manage and guide conversation purposefully.  It will allow you to control every conversation so that everyone will WIN—The Customer, The Company and The Customer Service Rep.

Leverage the LAMA technique to master these four areas of Customer Service Training and Coaching:

Customer Care & Etiquette Training
Your staff will understand how to care for your customers in a whole new way.  The secret is to make your customers feel right and smart to do business with you. more…

Handling Upset Customers
Do your Customer Service Representatives fear customer problems and issues?  Or… do they embrace the challenge of handling a difficult customer?  In this fun. more…

Training Customer Service to Sell
The fastest way to turn your call center into a profit center is with our LAMA “Seed the Sale” technique, to leverage up-selling and cross-selling on every call. more…

On-Going Customer Service Coaching
To insure on-going success, coaching is vital.  Coaching gets results that are immediate, long-lasting and constantly being improved upon for every representative. more…