“Our cross sales for January were amazing – they all had a huge increase in their totals! Many of them doubled their totals from previous months. Now we just need to keep the momentum going.”
Godiva Chocolatier
“I felt at ease with this training. I picked up valuable techniques. McKee Consulting was also more than willing to hear other people’s point of view. I left feeling I could do this! The presentation was excellently paced, extremely organized and always demonstrated to be relevant. The role playing exercises were the most effective.”
Modern Postcard
“After your Positive Coach Approach Certification Training, I do feel confident that the Supervisors and Team Leaders can keep the momentum going that we’ve gained over the past 2 years with your Training and On-Going Coaching. If it’s okay with you, may we may reach out to you sometime in the near future for assistance with some of our scripts. I think we have a real opportunity to LAMATIZE some of them!”
High Point New Jersey
“I can’t remember when I have enjoyed learning something new so much! It was an enlightening experience and so much FUN! And you are absolutely right… it is simple but it isn’t always easy. Thanks again!”
CUNA Mutual
“Thank you for helping my team succeed This year. My business finished a record year with 31% growth year-over-year. This has never been done in the history of the training materials business. Our success towards the end of the year had a direct correlation with your LAMA training and Positive coaching. Thank you for an outstanding program and being a part of our success.”
Dupont Training




Life-Changing Training That Employees Love!

For nearly 40 years, LAMA© has been a fun, interactive, experiential training that we have successfully shared with teams to:

  • Deliver double-digit growth in KPIs
  • Provide immediate and long-term results
  • Improve customer satisfaction and loyalty
  • Increase employee satisfaction and self-esteem
  • Reduce employee turn-over
  • Enhance every interaction – both professionally and personally

LAMA is a way to manage and guide conversation purposefully.  It will allow you to control every conversation without being pushy, greedy, urgent, or tricky.  Your skillful use LAMA will allow you to achieve great improvements in all of your conversations—whether you’re in sales, customer service, call center coaching, management, or in your personal life.

Sales Training
Leverage the LAMA technique for every type of Sales Training, including: In-Bound Sales, Upselling / Cross-Selling, Training Customer Service to Sell, Outbound Sales, Behavioral Style Sales Training and Sales Coaching…more

Coach Training
On-Going Coaching is vital to the long-term success of your organization.  Our Coach Training teaches essential Positive Coaching skills for Managers, Supervisors, Directors, Executives and Owners within your organization…more

Retention Training
Customer Retention is essential for your on-going success and profitability.  We have the highest client retention rate in the industry for a reason!  Discover our secrets in our Retention Training and Retention Coaching Training…more

Customer Service Training
Leverage the LAMA technique for every type of Customer Service Training, including:  Customer Service and Etiquette, Handling Upset Customers, Training Customer Service to Sell and Customer Service Coaching…more

Management Training
The LAMA technique is an incredibly valuable asset for Leadership Development in mid-level and upper-level management.  We offer highly effective training programs in Management for a Three-Way Win and Mentoring…more


Train The Trainer / Custom Licensed Training

LAMA Training can be licensed and customized for the unique needs of your organization.  We can Train Your Trainers on:  Sales Training, Coach Training, Retention Training, Customer Service Training and Management Training.