Life-Changing Training That Employees Love!
For nearly 40 years, LAMA© has been a fun, interactive, experiential training that we have successfully shared with teams to:
- Deliver double-digit growth in KPIs
- Provide immediate and long-term results
- Improve customer satisfaction and loyalty
- Increase employee satisfaction and self-esteem
- Reduce employee turn-over
- Enhance every interaction – both professionally and personally
LAMA is a way to manage and guide conversation purposefully. It will allow you to control every conversation without being pushy, greedy, urgent, or tricky. Your skillful use LAMA will allow you to achieve great improvements in all of your conversations—whether you’re in sales, customer service, call center coaching, management, or in your personal life.
Leverage the LAMA technique for every type of Sales Training, including: In-Bound Sales, Upselling / Cross-Selling, Training Customer Service to Sell, Outbound Sales, Behavioral Style Sales Training and Sales Coaching…more
On-Going Coaching is vital to the long-term success of your organization. Our Coach Training teaches essential Positive Coaching skills for Managers, Supervisors, Directors, Executives and Owners within your organization…more
Customer Retention is essential for your on-going success and profitability. We have the highest client retention rate in the industry for a reason! Discover our secrets in our Retention Training and Retention Coaching Training…more
Customer Service Training
Leverage the LAMA technique for every type of Customer Service Training, including: Customer Service and Etiquette, Handling Upset Customers, Training Customer Service to Sell and Customer Service Coaching…more
The LAMA technique is an incredibly valuable asset for Leadership Development in mid-level and upper-level management. We offer highly effective training programs in Management for a Three-Way Win and Mentoring…more