“Our cross sales for January were amazing – they all had a huge increase in their totals! Many of them doubled their totals from previous months. Now we just need to keep the momentum going.”
Godiva Chocolatier
“I felt at ease with this training. I picked up valuable techniques. McKee Consulting was also more than willing to hear other people’s point of view. I left feeling I could do this! The presentation was excellently paced, extremely organized and always demonstrated to be relevant. The role playing exercises were the most effective.”
Modern Postcard
“After your Positive Coach Approach Certification Training, I do feel confident that the Supervisors and Team Leaders can keep the momentum going that we’ve gained over the past 2 years with your Training and On-Going Coaching. If it’s okay with you, may we may reach out to you sometime in the near future for assistance with some of our scripts. I think we have a real opportunity to LAMATIZE some of them!”
High Point New Jersey
“I can’t remember when I have enjoyed learning something new so much! It was an enlightening experience and so much FUN! And you are absolutely right… it is simple but it isn’t always easy. Thanks again!”
CUNA Mutual
“Thank you for helping my team succeed This year. My business finished a record year with 31% growth year-over-year. This has never been done in the history of the training materials business. Our success towards the end of the year had a direct correlation with your LAMA training and Positive coaching. Thank you for an outstanding program and being a part of our success.”
Dupont Training


About Us

An International Authority on Call and Contact Center Training

McKee Consulting is unique in the industry.  We are the only training company that offers you a No-Risk Guarantee for Double-Digit Growth in KPIs.  You’ll enjoy immediate, long-term results… and we have the highest client retention rate in the industry to prove it!

Since 1979, McKee Consulting has been advising hundreds of clients with thousands of sales agents and customer service representatives.  We offer life-changing LAMA and Positive Coach Approach training to world-class call and contacts centers, including:

  • Aetna
  • American Express
  • Avon
  • Bell Telephone
  • Capital One
  • Discover Card
  • DuPont
  • EarthLink
  • E-Bay Enterprise
  • GMAC
  • Guthy-Renker
  • Godiva
  • Keurig
  • MetLIfe
  • Motorola
  • Pitney Bowes
  • Prudential
  • Time Warner
  • U.S. Bancorp
  • Walt Disney World

All of our training programs are custom designed to meet the specialized needs of your company, your sales / customer service campaign and your coaching staff. We teach specific skills and methods that will accelerate your team to a higher level of performance.  Our training is both motivational and inspirational… and is presented in a style that trainees readily embrace and retain.

Executive Team
Our consultancy is managed by a team of widely respected expert trainers, speakers and authors who have 30+ years of experience in the industry more…

Client List
We have worked with clients in industries including finance, insurance, online retail / services, consumer products, entertainment, technology and health care more…

The LAMA Ladies’ Legacy
The true story of how LAMA came to be… and how it can have a dramatic and positive effect on every professional and personal relationship in your life! more…

Mission and Vision
Our Mission is to communicate in a way that makes a significant difference in our world and in the lives of every person that we touch. more…