A Three day course with two options: Training Only or Training & Certification
Coaching is Vital to your Contact Center Success!
You can have this Communications Course That Teaches “Coaching Skills” For Managers, Supervisors, Owners And Leaders brought to Your Company.
Put Coaching Skill in
and
Take Fear Out!
The Positive Coach Approach
This Coaching program is remarkable in its strong foundation and never fails to deliver on its promise to build people’s skills. It’s designed to ensure amazing performance by newly hired agents or veterans.
Major added benefits include:
• Less Job Pressure
• More Job Satisfaction
• Less Turn Over
• More Self-Confidence
The Course Curriculum
No one wants a police report or a report card. Agents want to learn, grow and be happy in their jobs.
You can have a coaching program that will meet all of these needs. You will have a coaching program that is based on SKILL of the Agent and the COACH.
Consistent Coaching
Build a TEAM that all works from the same page!
Call today: 760-738-8200
Positive Communications Workshop
A Two day course with two options: Training Only or Training & Certification
Positive Communications Workshop
“Leadership has its privilege and
its responsibilities.”
This course uses the Positive Coach Approach as a mentoring tool for leaders, executives and any other Call Center Manager who may not inter-act coaching Agents on the phone but has many other conversations and opportunities for Communication with Their Staff at every level.
Communications Workshop
• The Four Points of Authentic Communication
• Develop Intention to create a safe environment
• Relationship Management from start to finish.
• Using the LAMA Technique to control the Conversation
The trainer will work with executives to re-invent the purpose of communication and work with the leadership to use the skills from The Positive coach Approach in whole new situations.
When you know what to say and how to say it, Communication Happens!
All training programs include instruction, interaction, skills practice, exercises and role-playing on various parts of the course.
