“Love-Me-Trust-Me” in the first 20 seconds.
Hi Everybody, I know I have not written for a long, long time. I cannot help it. I am so opinionated, I am afraid to write. Lately, I have been watching reruns of The Big Bang Theory. Sheldon is a genius who does not understand sarcasm, sex, or emotions. He writes letters to the T.V. Networks and has no understanding of why they don’t pay attention to him because he is so smart and of course literally “right.” He is so amusing.
You know our training says Never Make the Customer “Feel Wrong or Stupid.” We say this for ONE REASON ONLY…to make sure that when the Customer Calls, the Customer has a “safe” environment in which to communicate. No other reason at all. It’s not a trick; we are not trying to “find the pain.” We would like the Customer to tell us their pain or problem or issue without us having to intrude on their “safety.”
Here is my question today. Why do companies’ think they can “trick” “cajole” or “manipulate” the customer into anything? If they do succeed in this, ‘shame on them.’ The price will be huge because you may get a one-time sale but not a life time customer. When the relationship is built on trust, you can bet the customers will come back. They will never come back if you are the least bit “Un-trust-able.”
See what I mean? I am opinionated and sometimes I feel like Sheldon because I am right. It doesn’t work to be […]