judy

END the OLD year RIGHT! NOT New Year’s Shananigans!

It’s time to finish STUFF! Let go of old baggage and get on with 2013.

Give up your REAR VIEW MIRROR approach and take the high road….

Intro to Completion

Recorded at and mixed by Scott Exum at Exum Recording in Escondido, CA.

"I am no longer the only person sitting at the table with nothing to say or no one to talk to.  I fit in and I don’t feel like the outsider anymore."

First Intention - Then enlightenment!

Business owners and managers must remember that customer service representatives taking incoming calls from existing or prospective customers are the human link – the real, live voice – that, to the customer, represents the entire company. So, why take the risk of having poorly trained and managed people in this crucial position?

Here is a journal page. It is like the one I have used for years.
I hope you get it! This is a wonderful way to keep yourself centered on the job to do today!
Just DO IT!
Judy

Remember people only thrive with <strong>Self-Correction and also in a "safe" environment.</strong>  There is nothing safe about a manager, coach or lead or Quality Assurance person who is marking you down and making you feel wrong and stupid.  They do NOT mean to do this.  It's just they don't think there is another way.  <strong>There is.  </strong>

On with FALL and Big push to elect the right person for the job.

Notice you are not really THINKING anything NEW!  We ought to look at each other for the VERY FIRST TIME....again and again.

The LAMA Technique is all about Customer Engagement and Customer Dialogue and the Customer Interaction Equation!