First Intention – Then Enlightenment!
This column will be from the heart of Judy McKee the trainer. Every month, I will have some lesson I learned in the Contact Center or life and share it with you. Of course, you are under no obligation to follow and do what I do, but this is how the L-A-M-A Training got started. I simply tried to do what works and drop what doesn’t work. That’s all great to say but not as easy to do. FIRST, you discover what isn’t working and tell the truth about it. I discovered that negativity didn’t work and yet it seemed to be the strongest vibration we have. If you say you had a bad day, and describe your bad experiences; it just doesn’t work for happy relationships. Let’s find out what works and do that.
This is a process to discover the negativity that guides people to behavior that is parental and judgmental. A list of what works, and what doesn’t work, so you can be happy. This mental exercise will help anyone who feels negative (it’s the way we were trained.) The society we live in is always looking for what doesn’t work, so they can complain or blame. *Complaining doesn’t work.
Let’s find out what does work and change our minds. Yes, people can change. You want to be positive so you can help your agents succeed. Once negative notions are acknowledged, they can be replaced by notions that are positive. The natural process will cause anyone who does this exercise to change and to have the rewards that come with a positive attitude.
There’s an old saying that says you cannot be kind to another until you are kind to yourself. The problem is that all of us treat ourselves badly because okay, yes, we make mistakes but we can let ourselves off the hook. It’s OKAY!
Looking back to mistakes is not so good. Simply acknowledge you might have done it better and proceed to the HIGHLIGHTED ROUTE! It’s right in front of you. First Intention…then Enlightenment! Happy Intentions for 2017.