Maybe we should do everything wrong
but do it real fast….. is that the solution?
If you have ever wished you had a better way to handle “Ms, Me First, “The Warranty Whipper” “the Guarantee Grump” or “Mr. Let’s make a deal…” This class or talk is a dream come true. Judy will show you how to keep your cool during a customer relationship management crisis.
• The FIRST IMPRESSION MAY BE YOUR LAST
• Customer Service Makes Or Breaks A Company.
• Did The Customer Really Say That? I’m Just Sayin. .
• Good Manners Are Never In Bad Taste!
What if the Customer is WRONG, STUPID and Ignorant?
7 Rules on Handling Customers who are ALL wrong.