Soft Selling Skill Belongs in Customer Service

We will get the Buy-In and teach your team:

• It is a Service to Ask for a Sale – Believe it!
• You are not “Pushy” if Your Offer is Appropriate to Your Customer
• “Customers Don’t Know What They Don’t Know”
• Serving the Customer May Include a Sales Offer
• Let the Customer Decide

Learn Three Ways to offer an add-on. Use a cross sell or an up sell on every phone call
One of three ways will work on every call. Every call is an opportunity to Add-on to the original sale.
This course has something for every rep:
1. The Traditional Method – Open an opportunity at the end of the call.
2. Buying Signal Method – Learn to read buying signs and act on those opportunities.
3. Seed the sale- Add it at the top or in the middle of the call, cash in at the end of the call.

LAMA-tization is what we do: Scripts will be included and customized to your product or service.

Make some type of offer on every single call and watch the sales increase immediately.

We will teach a simple and non-aggressive way for the Customer Service Rep to turn your call center into a profit center.

21st Century Insurance went up by 57% – The LAMA and an assumptive close is all it took.
These methods never fail.

Use Our Program and save time, money and energy.
We created it for fortune 100 and we will bring it you.
It works every time.

All courses are customized and include training workbooks and one-on-one coaching using
The Positive Coach Approach method.

We will customize this course to the situations you have exactly.
Let us give you a program that will be accepted by your Customers, used by your Agents, and
retain your Customers for Life.