BE Brilliant on the BASICS of Phone sales – this course is often called
“THE LAMA Training”
It’s unforgettable because it teaches both communications Skills and Self-Esteem.
It never fails to create success.
Consultative Selling Skills always meet the needs of the customer and the company by
Asking the “right” Questions and Listening to the answer
Then offering service that works for all!
This course covers in a 7 hour day
Intention, Relationship, Self-discipline and Skill
• Call Path Control – LAMA Technique
• Seven Steps to a Successful Call
• Learn to Sell Consultatively
• Asking for the order
• Handling Objections
• 3 ways to Closing for the Sale
• Wrap-up for Future Business
You can use this course at home, too!
All courses are customized and include training workbooks and one-on-one coaching using
The Positive Coach Approach method.
We will customize this course to the situations you have exactly.
Let us give you a program that will be accepted by your Customers, used by your Agents, and
retain your Customers for Life.