Customer Service is a Soft Selling Skill
We will get the Buy-In and teach your team:
• It is a Service to Ask for a Sale – Believe it!
• You are not “Pushy” if Your Offer is Appropriate to Your Customer
• “Customers Don’t Know What They Don’t Know”
• Serving the Customer May Include a Sales Offer
• Let the Customer Decide
Customer Service Representatives can learn to offer a new product or service in a timely manner and not feel like they are pushy.
Using the LAMA Technique and a little bit of timing, the CSR can increase your sales dramatically.
Seeding the Sale can be the biggest and most popular way of introducing a new product or service.
We will teach a simple and non-aggressive way for the Customer Service Rep to turn your call center into a profit center.
These methods will never fail.
Use Our Program and save time, money, and energy.
We created it for fortune 100 and we will bring it you.
It works every time.
All courses are customized, include training workbooks, and one-on-one coaching using
The Positive Coach Approach method.
We will customize this course to the situations you have exactly.
Let us give you a program that will be accepted by your Customers, used by your Agents, and
retain your Customers for Life.
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